Vintage Swank, LLC maintains this Web site as a service to its customers, prospects and other interested parties. Please visit us frequently, browse our pages and purchase merchandise securly, subject to the restrictions outlined below.
Copyright © 2003- 2020 Vintage Swank, LLC All rights reserved.
"Vintage Swank" and the Vintage Swank logo are trademarks of Vintage Swank, LLC. All other products are trademarks or registered trademarks of their respective owners.
No part of this Web site may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording.
The information on this site is believed to be complete and reliable. Vintage Swank reserves the right to make changes to document names and content, product specifications or other information without obligation to notify any person of such changes.
Information that Vintage Swank publishes may contain references or cross-references to products, programs and services that are not announced or available to the general public, or not announced or available in your country. Such references do not imply that Vintage Swank intends to announce or make available such products, programs or services to the general public, or in your country. Consult your Vintage Swank account representative to determine which products, programs and services may be available to you.
Information and merchandise provided on this Web site are provided "as is." Vintage Swank makes no representation about the suitability of products or services for other than their intended purposes. Vintage Swank uses reasonable efforts to include accurate and up-to-date information on this Web site; however, Vintage Swank does not make any warranties or representations as to its accuracy or completeness. Vintage Swank strives to provide accurate descriptions of the condition and quality of every item listed for purchase; this includes but is not limited to imperfections, tears, frays, damge, discoloration and/or stains. Vintage Swank periodically adds or updates the information and documents on this Web site without notice. It is the user's responsibility to ascertain that any items selected on this Web site are free of viruses, worms, Trojan horses or other items of a destructive nature. In no event will Vintage Swank be liable for any direct, indirect, special or other consequential damages from the use of this Web site, or on any other hyperlinked Web site.
Make sure to use our quality scale to know the condition of the items you are purchasing.
Our Return Policy
Policy Updated 12/30/19
Every item you see pictured on Vintage Swank is the exact item you are purchasing. There are no alterations to photos to remove imperfections or dislocations. We try to make sure all of our items are accurately sized based on our sizing methods. If you have questions regarding our sizes, please see our sizing charts.
Each item descriptions will accurately denote any flaws, such as tears, frays, stains, or discoloration.
If you are not satisfied with your purchase, contact us via email to notify us of your intention to return your order, and send it back to us within 10 days of delivery, with a copy of your receipt. We will credit back your account upon its receipt and inspection. Shipping charges are non-refundable including the return shipping of your returned item. The item(s) must return in the same condition they were shipped or we retain the right to only refund a percentage or none of the original purchase price. Items must return with their original tags attached. Items damaged during shipment are not refundable. We recommend the purchase of insurance and delivery confirmation for all returns. In the event an item arrives damaged due to shipping we will do all we can to provide you with the proper photos and paperwork to file an insurance claim. We will not be responsible for filing insurance claims on your behalf except on FedEx or Plycon furniture purchases. Since FedEx and Plycon furniture orders are automatically insured, we offer assistance on any insurance claim regarding a furniture purchase. We do require you to notify us within 48 hours of the delivery date that you are sending the item(s) back. Initial shipping and handling charges are non refundable. If our return policy is not properly followed we will assess a $5.00 per item restocking fee on items up to $50 and a 10% of the purchase price per item restocking fee on items over $50.
All items are inspected prior to shipment to ensure the item shipped is exactly as listed in the item description. Damage caused to an item as a result of mishandling by the customer will not be covered under the return policy.
All furniture sales are final and we offer no return services related to furniture sales. Please make sure you read the item description for condition details. If you have any additional questions or require additional photos please let us know.
NOVUS Plastic Polish sales are final and we offer no return services on any NOVUS Polish purchase.
We do not offer any return or refunds on telephone dial card orders. We print the custom dial cards as specified in your order, please ensure you double check your customization prior to completing the purchase.
If your package is returned to us for any reason, you will be charged a second set of shipping and handling fees to reship the order. You will be contacted via email if a package is returned. If you fail to respond to us within 30 days of us sending you notice of a returned package, the order will not be reshipped and will be considered abandoned by the purchaser and once again become the property of Vintage Swank.
The standard return policy applies to international orders. However, the shipping charges you pay do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Vintage Swank and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
ATTN: Returns Department
14101 Red Rock Court
Gainesville, VA 20155
My package arrived damaged. What do I do?
If you receive a package that has been damaged, keep the original package, all packing materials and parts intact and contact Vintage Swank immediately. You will need to document the package damage and the product damage with photographs and supply them to Vintage Swank for assistance in filing an insurance claim.
In order for Vintage Swank to assist you you must have purchased the optional insurance in the checkout process or made a direct furniture purchase which automatically includes insurance through FedEx Ground or Plycon. We will do everything to assist you in receiving an insurance reimbursement for your product. Insurance reimbursements can and will only be made on orders that have insurance and are deemed damaged in shipping by the delivery service. It is the purchasers responsibility to purchase insurance.