Our Return Policy
Policy Updated 08/31/2013
Every item you see pictured on Vintage Swank is the exact item you are purchasing. There are no alterations to photos to remove imperfections or dislocations. We try to make sure all of our items are accurately sized based on our sizing methods. If you have questions regarding our sizes, please see our sizing charts.
Each item descriptions will accurately denote any flaws, such as tears, frays, stains, or discoloration.
If you are not satisfied with your purchase, contact us via email to notify us of your intention to return your order, and send it back to us within 10 days of delivery, with a copy of your receipt. We will credit back your account upon its receipt and inspection. Shipping charges are non-refundable including the return shipping of your returned item. The item(s) must return in the same condition they were shipped or we retain the right to only refund a percentage or none of the original purchase price. Items must return with their original tags attached. Items damaged during shipment are not refundable. We recommend the purchase of insurance and delivery confirmation for all returns. In the event an item arrives damaged due to shipping we will do all we can to provide you with the proper photos and paperwork to file an insurance claim. We will not be responsible for filing insurance claims on your behalf except on FedEx or Plycon furniture purchases. Since FedEx and Plycon furniture orders are automatically insured, we offer assistance on any insurance claim regarding a furniture purchase. We do require you to notify us within 48 hours of the delivery date that you are sending the item(s) back. Initial shipping and handling charges are non refundable. If our return policy is not properly followed we will assess a $5.00 per item restocking fee on items up to $50 and a 10% of the purchase price per item restocking fee on items over $50.
All items are inspected prior to shipment to ensure the item shipped is exactly as listed in the item description. Damage caused to an item as a result of mishandling by the customer will not be covered under the return policy.
All furniture sales are final and we offer no return services related to furniture sales. Please make sure you read the item description for condition details. If you have any additional questions or require additional photos please let us know.
NOVUS Plastic Polish sales are final and we offer no return services on any NOVUS Polish purchase.
We do not offer any return or refunds on telephone dial card orders. We print the custom dial cards as specified in your order, please ensure you double check your customization prior to completing the purchase.
If your package is returned to us for any reason, you will be charged a second set of shipping and handling fees to reship the order. You will be contacted via email if a package is returned. If you fail to respond to us within 30 days of us sending you notice of a returned package, the order will not be reshipped and will be considered abandoned by the purchaser and once again become the property of Vintage Swank.
The standard return policy applies to international orders. However, the shipping charges you pay do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Vintage Swank and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
ATTN: Returns Department
7371 Atlas Walk Way
Gainesville, VA 20155
My package arrived damaged. What do I do?
If you receive a package that has been damaged, keep the original package, all packing materials and parts intact and contact Vintage Swank immediately. You will need to document the package damage and the product damage with photographs and supply them to Vintage Swank for assistance in filing an insurance claim.
In order for Vintage Swank to assist you you must have purchased the optional insurance in the checkout process or made a direct furniture purchase which automatically includes insurance through FedEx Ground or Plycon. We will do everything to assist you in receiving an insurance reimbursement for your product. Insurance reimbursements can and will only be made on orders that have insurance and are deemed damaged in shipping by the delivery service. It is the purchasers responsibility to purchase insurance.