Vintage Swank FAQs
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Everything you've always wanted to know but were afraid to ask :
Where is Vintage Swank located? Located in the heart of Historic Front Royal, Virginia, Vintage Swank is just one hour west of Washington, D.C. Enjoy a beautiful drive out Interstate 66 to the gateway of Skyline Drive, and stop in to see our one-of-a-kind store. Vintage Swank is located: 212 East Main Street
The freedom of conducting business online allows us to consistently be able to update our inventory and bring you the finest and most comprehensive vintage store. We have thousands of one-of-a-kind Vintage Clothing, Housewares, Mid-Century Modern Furniture, Lighting and other items from the 1920's through 1970's. We enjoy offering the flexibility of enabling our customers to shop at any hour of the day, so when you get the urge to find that perfect penguin ice bucket, you can! Having our items online also allows you to see a selection of what we have in the store for when you come shopping. We are happy to place items on hold and have them ready for you when you stop in.
How often do you add new items? We are always searching and adding items to Vintage Swank. We personally hand select every item for the site to ensure the finest quality and selection of any vintage store. We update the selection at least once a week with, in most cases, 50 or so new items. Our inventory is so diverse it's hard not for us to have something new. Remember, just because you do not see it on the site does not mean we do not have it. Since we can only get through so many items at once we always have a backlog of items on the racks. Just drop us a note if you have a request for anything specific, or not specific.
Why does the item disappear after I add it to my bag? Since our items are very unique, when you add an item to your bag it is hidden from other shoppers until you checkout. This is to avoid the possibility of two people trying to purchase the same item. If you do not successfully checkout, the item will return to the site after one hour, or if you decide you no longer want the item you can remove it from your bag by going to the "My Stuff" icon. The "My Stuff" icon allows you to see all the items you are adding to your bag before your checkout.
Of course you can! Just click on the picture of the item you wish to see in any of the categories or searches and you will be taken to a larger view. You can go back to your search or the category you were in by clicking the "Back" button at the bottom left of the expanded listing.
Ordering from Vintage Swank is just a few simple clicks away. There are two ways you can order your favorite items. Under each item you will notice two buttons with descriptions. The first is the "Add to My Bag" button. This button will allow you to add the item to your shopping bag and continue shopping for more great items. Once you add items you can view them by clicking the "My Stuff" icon at the top of each page. You may also remove items from this area. Once you have filled your shopping bag to the top you will want to click the "Checkout" icon. This will take you to the Login page where you can "Create an Account" or "Order Without an Account." Select your option and then proceed with the order form. The second way to order is even more simple. The second button under the item is "Buy it Now." By clicking on this button you will be taken to the Login page where you can "Create an Account" or "Order Without an Account." Select your option and then proceed with the order form. To place an order for any one of our vintage furniture items, you must submit a shipping request so we can calculate the shipping of the item(s) for you. Once we have given you a shipping quote you can purchase the item(s) over the phone with your Visa or MasterCard.
How much will shipping be on my order? The Vintage Swank web site is a fully automated web site. Your shipping charges are calculated based upon the total weight of all the items in your order and your location. We offer various shipping options from the United States Post Office and UPS. After you have added the items to your cart that you wish to purchase, you must continue to the checkout screens to get the final shipping amount. Once you have entered your desired shipping and billing address you will be shown all the shipping options available for your order. You are not required to make a purchase to get the shipping cost. (Gift certificates do not require any shipping) All furniture items are shipped FedEx Ground Insured. To get the shipping cost for any of our furniture items you must submit a shipping request for us to calculate the shipping for you.
How do I use a gift certificate, and can I use more than one? Using a gift certificate is very easy and convenient. Once you have selected all the goodies you want to purchase from Vintage Swank, go to the checkout area to complete your purchase. After you have entered your shipping information you will be taken to the purchasing area. Under the list of items you wish to purchase you will see an area to enter your Gift Certificate number. By clicking the redeem button the amount of the gift certificate will be applied to your balance. If you have more than one gift certificate, just repeat the process of entering your gift certificate number and clicking the redeem button. Note: Gift certificates are automatically applied to shipping and tax. You will only have to make additional payments if your amount exceeded the amount of the gift certificate(s). A Gift certificate can be used multiple times until the dollar amount has been completely used.
My gift certificate expired, can I get it reactivated? Gift certificates from Vintage Swank are valid for one year from the date of purchase. The date of purchase is printed on the gift certificate for your reference. Once the expiration date has been reached, the gift certificate automatically becomes deactivated and can no longer be used. Within 6 months of expiration you can contact Vintage Swank to get an expired gift certificate, with a remaining balance of more than $10, reactivated for a $10 fee. The gift certificate will be extended for an additional 6 months and carry the remaining balance after the $10 has been deducted.
Why should I create an account? Creating an account allows you to store your shipping information in our system for quicker checkouts. We do not store your credit card information for your protection. You are also notified about our current events and updates as well as eligible for special promotions and discounts. The information provided to us remains with us and is not sold or distributed to anyone.
We do ship internationally. When checking out with an international address you will notice all the shipping methods will be international. We offer both USPS International and UPS Worldwide shipping methods (gift certificates do not require any shipping method). Our current country list can be expanded if your country is not available. Please let us know if you need your country added to our growing list. In order to ensure international orders are secure we will validate your address with your credit card company prior to shipping your order. This process can take an additional 5 business days. You may receive and email from us requesting additional information if needed.
Will I be charged customs fees? International orders may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon its arrival. Unfortunately, Vintage Swank has no control or advanced knowledge of these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. The shipping charges you pay do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Vintage Swank and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!
How long will it take for me to get my order? Our standard shipping method is USPS Priority Mail. Priority Mail has a delivery time of 2 - 3 days from the date of shipment. Orders are shipped the following business day from the date of purchase (excluding Saturday orders which are not shipped until Monday). If you select any of the UPS shipping options or the USPS Express Mail options those dates will be met according to the specific shipping option. We are not responsible for delays in delivery due to weekends or holidays. We cannot give accurate time estimates on international shipping.
We do buy, trade and occasionally offer consignment. If you are interested in selling items to us send an email listing in as much detail as possible the items you would like to sell and your asking prices; we will get back to you as soon as possible. Condition is extremely crucial so, each item must be described as accurately as possible to be considered for purchase (we only purchase items in perfect condition). Pictures are also required to help us determine if the items are right for our customers. This holds true as well for trades.
We DO NOT sell any of our extensive collection wholesale. Vintage Swank is a full service retail store that sells direct to individuals.
We do rent items to professional stylists, publications, production and movie studios. We can also make available our collection for photo shoots for articles on fashion or specific items that we specialize. Please contact us for rates and conditions.
What forms of payment do you accept, and is it secure? We accept Visa and Master Card. Every transaction is protected with VeriSigns 128-bit SSL payment processing encryption. Our site is also secured with a Thawte SSL certificate. This is the most secure form of protection on the internet today. All the personal information that is collected with your order remains with Vintage Swank and will never be sold or distributed to anyone. We have the capability, and would be willing to accept other credit cards upon getting a response from our customers. If you would like to see Discover, American Express, Diner's Club or JCB, please write us.
Every item you see pictured on Vintage Swank is the exact item you are purchasing. There are no alterations to photos to remove imperfections or dislocations. We try to make sure all of our items are accurately sized based on our sizing methods. If you have questions regarding our sizes, please see our Sizing Charts. Each item descriptions will accurately denote any flaws, such as tears, frays, stains, or discoloration. If you are not satisfied with your purchase, send it back to us within 10 days of delivery, with a copy of your receipt. We will credit back your account upon its receipt and inspection. The item(s) must return in the same condition they were shipped or we retain the right to only refund a percentage or none of the original purchase price. Items must return with their original tags attached. Items damaged during shipment are not refundable. We recommend the purchase of insurance and delivery confirmation for all returns. In the event an item arrives damaged due to shipping we will do all we can to provide you with the proper photos and paperwork to file an insurance claim. We will not be responsible for filing insurance claims on your behalf except on FedEx or Plycon furniture purchases. Since FedEx and Plycon furniture orders are automatically insured, we offer assistance on any insurance claim regarding a furniture purchase. We do require you to notify us within 48 hours of the delivery date that you are sending the item(s) back. Initial shipping and handling charges are non refundable. If our return policy is not properly followed we will assess a $5.00 per item restocking fee on items up to $50 and a 10% of the purchase price per item restocking fee on items over $50. All items are inspected prior to shipment to ensure the item shipped is exactly as listed in the item description. Damage caused to an item as a result of mishandling by the customer will not be covered under the return policy. All furniture sales are final and we offer no return services related to furniture sales. Please make sure you read the item description for condition details. If you have any additional questions or require additional photos please let us know. NOVUS Plastic Polish sales are final and we offer no return services on any NOVUS Polish purchase. If your package is returned to us for any reason, you will be charged a second set of shipping and handling fees to reship the order. You will be contacted via email if a ackage is returned. If you fail to respond to us within 30 days of us sending you notice of a returned package, the order will not be reshipped and will be considered abandoned by the purchaser and once again become the property of Vintage Swank. International Returns The standard return policy applies to international orders. However, the shipping charges you pay do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Vintage Swank and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. Return Address Vintage Swank
My package arrived damaged. What do I do? If you receive a package that has been damaged, keep the original package, all packing materials and parts intact and contact Vintage Swank immediately. You will need to document the package damage and the product damage with photographs and supply them to Vintage Swank for assistance in filing an insurance claim. In order for Vintage Swank to assist you you must have purchased the optional insurance in the checkout process or made a direct furniture purchase which automatically includes insurance through FedEx Ground or Plycon. We will do everything to assist you in receiving an insurance reimbursement for your product. Insurance reimbursements can and will only be made on orders that have insurance and are deemed damaged in shipping by the delivery service. It is the purchasers responsibility to purchase insurance.
Swank was a slang term used in the 1950s to mean elegance by virtue of being fashionable. Vintage Swank is the combination of great fashion with extraordinary style and class. It's Just Plain Cool.
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